Frequently Asked Questions

Everything you need to know about your Planeta Prezent experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days depending on your location, while express options are available at checkout.

What is your return policy for fashion items?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or exchange.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

Planeta Prezent accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure shopping experience.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.

Do you offer international shipping?

Currently, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.